Warranty and Returns

WARRANTY

Faucets Black offers a limited lifetime warranty on all products to both residential and commercial customers.

Faucets Kitchen, Sinks Kitchen, Bathroom Faucets, Shower System, Tub, Non-electronic Faucets, Taps:
All products are guaranteed as follows:

Lifetime warranty against casting defects and porosity
3 year warranty on surface finish
3 year warranty on washers and O rings

*Installation and maintenance must be performed by a have been granted a degree, license or certificate or suitably qualified tradesperson like plumber. 

*Defects or damage caused by misuse, product abuse or error in installation are not covered by this warranty.

*Warranty is for parts only – excludes removal or installation of replacement parts.

*Warranty excludes consequential loss caused by defects in the product or its components.

How do I process a warranty claim?

Please email us at contact@faucetsblack.com with details of the issue you are experiencing, photos of the products and your original order number.



RETURNS
All orders can be returned within 30 days of delivery for full refund (ecluding shipping fees). Return shipping to FaucetsBlack Warehouse is to be arranged and paid for by the customer. Returns will not be accepted outside of the 30 day period.

To be eligible for a return you must be a full paying customer. If you did not purchase the product, you are not eligible for a refund. A receipt or proof of purchase is also required. Goods must be returned in the original packaging. Returns will not be accepted if product has been installed or used.

How do I process a returns claim?

Please email us at contact@faucetsblack.com with details of the issue you are experiencing, photos of the products and your original order number.